LAST UPDATED ON APRIL 1ST, 2025 AT 5:46 PM PST:

At Free the Sheep, we have the right to accept or deny refunds, returns, and exchanges, and store credit. See our policies below regarding returns, exchanges, store credit, refunds, and more.

Returns for Store Credit

• Customers may request a return within 5 days of receiving their order.
• Returns are only eligible for a refunds if they are returned in an acceptable, new condition (see below). If the returned item is in unacceptable condition, you may be denied a refund/exchange/store credit.
• Items must be in new condition (unworn, unwashed, with tags attached, and in original packaging). Items cannot smell, have stains, be damaged, or show signs of wear—otherwise, the return may be denied.
• Photo proof may be required before approving a return.
• If the original order had free shipping, the customer must cover the return shipping cost. This policy helps avoid double and triple shipping charges on exchanges and returns.
• Customers will receive a Return/Exchange Shipping Invoice email that contains the return/exchange shipping price. Once the invoice is paid, they will receive a shipping slip via email to use for the return or exchange. Customers will also have the option to use a self-service return or exchange portal once it is added to the site and available for use.
• International orders (outside the U.S.) are final sale—no returns, exchanges, or store credit.
• Special Exceptions: If your situation requires special consideration, please contact us—we’ll do our best to find a solution.

Exchanges

• Customers may request an exchange within 7 days of receiving their order.
• Exchanges follow the same guidelines as returns (items must be in new condition).
• If the requested exchange item is unavailable, store credit can be issued instead.
• If the original order had free shipping, the customer must cover the exchange shipping cost to avoid double and triple shipping charges.
• Customers will receive a Return/Exchange Shipping Invoice email that contains the exchange shipping price. Once paid, they will receive a shipping slip via email to use for the exchange. Customers will also have the option to use a self-service return or exchange portal once it is added to the site and available for use.
• International orders (outside the U.S.) are final sale—no returns, exchanges, or store credit.
• Special Exceptions: If your situation requires special consideration, please contact us—we’ll do our best to find a solution.

Pre-Order Policy

• Customers have 7 days from purchase to cancel a pre-order for a full refund—after that, pre-orders are final and only eligible for store credit or exchange.
• Pre-order items will be marked on product pages with an estimated shipping date. This information will be under the Shipping Information tab on the product pages at minimum.
• Orders containing both in-stock and pre-order items may ship together when the pre-order item is available. In some cases, we may ship items separately.

Damaged, Defective, or Incorrect Items

• Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item.
• Photo proof may be required before approving a replacement or resolution.
• To report an issue, email info@freethesheepco.com with your order number and photos of the issue.

Non-Returnable / Non-Refundable Items / Non-Exchangeable

Certain items cannot be returned or refunded, including:

• Specific Products:
  • M87 Sound Guards
  • Skywalker Socks
• Perishable goods (e.g., food, gummies, edibles, supplements, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Print-on-demand items ("POD" or "on-demand" items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards (completely non-returnable and non-refundable)

If you have questions about a specific item, please contact us before purchasing.

Refund Processing Time

• If a refund is approved (such as in a pre-order cancellation within 7 days), it will be issued back to the original payment method.
• Refunds typically take 3-4 business days to process, though some may be immediate.
• Depending on your bank or credit card provider, it may take additional time for the refund to be posted to your account.

For any questions or to start a return/exchange, contact us at info@freethesheepco.com.