Shipping policy
SHIPPING POLICY
Last Updated: August 4, 2026
This policy applies to orders placed directly through Free the Sheep.
Processing times and delivery estimates may vary based on:
• The product;
• The selected size, color, or variant;
• The delivery destination;
• The fulfillment location;
• The selected carrier;
• Whether the product is in stock, pre-order, or print-on-demand; and
• Whether an order contains products with different availability dates.
IN-STOCK ORDER PROCESSING
Most orders containing only in-stock products are processed within one to five business days after the order is confirmed.
Business days do not include weekends or recognized holidays.
Processing may require additional time during:
• Product launches;
• Promotions;
• Holidays;
• Unusually high-volume periods;
• Inventory investigations;
• Severe weather;
• Carrier disruptions; or
• Other circumstances outside our reasonable control.
Processing time refers to the period before an order is transferred to the carrier. It does not include carrier transit time.
PRE-ORDER PRODUCTS
Pre-order products will be identified on the applicable product page and will include an estimated shipping date or estimated shipping window.
Customers should review the availability information for the selected size, color, and product variant before placing an order.
All pre-order dates and windows are estimates based on the production, transportation, inventory, and fulfillment information reasonably available to Free the Sheep at the time.
Estimated pre-order dates:
• Are not guaranteed shipment dates;
• Are not guaranteed delivery dates; and
• Are subject to change.
Pre-order timing may be affected by:
• Production schedules;
• Supplier delays;
• Quality-control inspections;
• Transportation delays;
• Customs processing;
• Port congestion;
• Inventory discrepancies;
• Carrier disruptions;
• Fulfillment-center processing; and
• Other circumstances outside our reasonable control.
If an estimated shipping date or window changes materially, Free the Sheep may provide an updated estimate through:
• Email;
• An order update;
• A notice on our website;
• Customer-support communication; or
• Another reasonable communication method.
A change to an estimated pre-order date does not automatically cancel the order.
Customers may continue waiting or cancel the affected unfulfilled pre-order for a full refund to the original payment method at any time before fulfillment.
Free the Sheep will also provide any additional delay notice, consent process, cancellation option, or refund required by applicable law.
MIXED IN-STOCK AND PRE-ORDER ORDERS
Orders containing both in-stock and pre-order products will normally ship together once every product in the order becomes available.
The estimated shipping timing for a mixed order will ordinarily be based on the product with the latest availability date.
Free the Sheep may choose to ship available products separately when operationally appropriate or as a customer-service accommodation.
Customers may contact us to request review of a partial shipment.
Approval depends on:
• Product availability;
• Fulfillment capabilities;
• Delivery destination;
• Carrier availability; and
• Additional shipping cost.
An approved customer-requested partial shipment may require an additional shipping charge.
Any additional charge will be disclosed and approved by the customer before the separate shipment is processed.
Free the Sheep may waive additional shipping charges when separate shipment is approved because of a delay, incorrect disclosure, fulfillment error, or another customer-service circumstance.
PRINT-ON-DEMAND PRODUCTS
Print-on-demand products may be produced and fulfilled by a third-party production partner.
These products may:
• Require additional production time;
• Ship separately from other products;
• Originate from a different fulfillment location; and
• Have different tracking and delivery estimates.
Customers should review the applicable product-page information before purchasing a print-on-demand product.
If a print-on-demand product is clearly identified as Final Sale before purchase, it will not qualify for a preference-based return unless otherwise required by law.
Damaged, defective, or incorrect print-on-demand products remain eligible for review.
SHIPPING RATES
Shipping charges are calculated and displayed during checkout.
Shipping charges may be based on:
• The delivery address;
• Package dimensions and weight;
• The selected shipping method;
• The product and fulfillment location;
• Carrier rates;
• Applicable duties or taxes; and
• Current promotions.
Free-shipping promotions apply only where specifically stated and may require a minimum merchandise subtotal after discounts.
Unless a promotion specifically states otherwise, international orders are not eligible for U.S. free-shipping offers.
ESTIMATED DELIVERY TIMES
Any delivery date displayed at checkout or provided by a carrier is an estimate unless expressly identified as guaranteed.
Carrier transit begins after the carrier receives the shipment.
Delivery estimates may be affected by:
• Severe weather;
• Carrier service interruptions;
• Customs processing;
• Natural disasters;
• Labor disruptions;
• Incorrect or incomplete addresses;
• Holiday volume;
• Remote-area delivery; or
• Other events outside our reasonable control.
Nothing in this section limits cancellation, refund, delivery, or consumer rights required by applicable law.
INTERNATIONAL SHIPPING
International orders may be subject to:
• Customs review;
• Import restrictions;
• Taxes;
• Duties;
• Brokerage charges;
• Carrier collection fees; and
• Other destination-country requirements.
Where duties and taxes are collected during checkout, checkout will display the applicable treatment.
Where duties and taxes are not collected during checkout, the recipient may be responsible for charges imposed by customs authorities or the delivery carrier.
Customs processing and international transportation may affect delivery timing. Free the Sheep cannot guarantee how long a destination country’s customs authority or local carrier will require to process or deliver a shipment.
Customers are responsible for ensuring that the products ordered may lawfully be imported into the destination country.
Free the Sheep does not currently operate a voluntary international return or exchange program.
International orders are not eligible for routine preference-based returns or exchanges.
If an international order arrives damaged, defective, materially misrepresented, incorrect, incomplete, or missing, contact info@freethesheepco.com so that we can review the circumstances and provide an appropriate resolution.
Depending on the circumstances, available resolutions may include:
• A replacement;
• A replacement part;
• A partial refund;
• A full refund;
• Store credit;
• A discount or another accommodation; or
• Another reasonable solution.
Because Free the Sheep does not currently operate an international return facility, a resolution may be provided without requiring the customer to physically return the product.
Nothing in this section limits rights that cannot legally be waived in the customer’s jurisdiction.
ORDER CONFIRMATION AND TRACKING
After placing an order, customers should receive an order-confirmation email.
An order-confirmation email confirms that we received the order. It does not necessarily mean that the order has entered fulfillment or shipped.
When an order ships, we will send a shipping-confirmation email containing available tracking information.
Please allow up to 48 hours after receiving the shipping confirmation for carrier tracking to begin displaying movement.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address.
Contact info@freethesheepco.com immediately if an address correction is needed.
We cannot guarantee that an address can be changed after warehouse or fulfillment processing begins.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address entered during checkout.
We will not charge a reshipment fee when the address error was caused by Free the Sheep.
DELIVERY QUESTIONS
Carrier scans may occasionally appear shortly before final physical delivery.
Before reporting a package missing after a delivery scan, please:
• Check the delivery location and surrounding area;
• Ask household members, building staff, or neighbors;
• Review any carrier delivery photograph;
• Confirm that the shipping address is correct; and
• Allow one additional business day where appropriate.
If the package still cannot be located, contact info@freethesheepco.com with your name, order number, and tracking number.
LOST, STOLEN, OR DAMAGED PACKAGES
If Package Protection was purchased, an eligible package may qualify for replacement or another resolution under the Package Protection section of our Return and Refund Policy.
If Package Protection was not purchased, we will still assist with reasonable carrier investigations and honor responsibilities required by applicable law.
Replacement or refund is not guaranteed where:
• Tracking confirms delivery to the address provided at checkout;
• The customer entered an incorrect or incomplete address;
• The recipient refused delivery;
• The package was not collected from a carrier or customs facility;
• The package was forwarded outside the carrier’s normal process; or
• There is evidence of fraud or abuse.
This language does not limit remedies for a package lost or damaged before delivery where Free the Sheep remains responsible.
RETURNS, EXCHANGES, AND CANCELLATIONS
Returns, exchanges, refunds, Package Protection claims, and cancellations are governed by our Return and Refund Policy.
Eligible orders delivered within the United States may qualify for a return or exchange within 30 days after the final item in the order is delivered.
Free the Sheep does not currently offer routine international returns or exchanges.
International product problems will be reviewed individually under the International Orders section of our Return and Refund Policy.
Customers may request cancellation of an unfulfilled product at any time before fulfillment.
CONTACT US
For shipping questions, contact:
info@freethesheepco.com
Please include your full name, order number, and tracking number where applicable.