Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Last Updated: August 4, 2026
This policy applies to pre-orders and any other purchase options expressly identified on Free the Sheep product pages or during checkout.
Nothing in this policy limits any cancellation, refund, or consumer-protection right that cannot legally be waived.
PRE-ORDER CANCELLATIONS
Pre-orders may be cancelled for a full refund to the original payment method at any time before the affected product is fulfilled.
To request a cancellation, contact info@freethesheepco.com and include:
• Your full name;
• Your order number; and
• The product or products you would like to cancel.
A cancellation request is not complete until it has been reviewed and confirmed by Free the Sheep.
If the cancellation is approved, the applicable refund will be issued to the original payment method.
If warehouse processing has advanced too far for us to intercept the shipment, we may be unable to complete the cancellation before delivery. In that situation, we will work with the customer on an appropriate return or another reasonable resolution after delivery.
PARTIAL CANCELLATIONS
Customers may request cancellation of:
• An entire unfulfilled pre-order;
• One or more unfulfilled pre-order products within an order; or
• An entire mixed order containing both in-stock and pre-order products.
If only part of an order is cancelled, the remaining products will stay active unless the customer requests otherwise.
Cancelling a product may affect:
• An order-level discount;
• Bundle pricing;
• A promotional gift;
• Free-shipping eligibility; or
• Another promotion that depended on the original order contents.
If a partial cancellation would materially change the value or pricing of the remaining order, we will explain the effect before completing the cancellation whenever reasonably possible.
MIXED IN-STOCK AND PRE-ORDER ORDERS
Orders containing both in-stock and pre-order products will normally ship together once every product becomes available.
Customers may cancel an unfulfilled pre-order product without automatically cancelling the other products in the same order.
If the pre-order product is cancelled, the remaining available products may be released for fulfillment.
Customers may also ask us to review whether available products can be shipped separately while keeping the pre-order active.
Partial shipment:
• Is not guaranteed;
• Depends on inventory and fulfillment availability;
• May require an additional shipping charge; and
• Must be approved before the order is separately released.
Any additional partial-shipping charge will be disclosed and approved by the customer before it is processed.
Free the Sheep may waive the additional shipping charge when separate shipment is approved because of an unusually long delay, incorrect information, a fulfillment error, or another customer-service circumstance.
PRE-ORDER SHIPPING ESTIMATES
Pre-order products will be identified on the applicable product page and will include an estimated shipping date or estimated shipping window.
All pre-order shipping dates and windows are estimates based on the production, transportation, inventory, and fulfillment information reasonably available to Free the Sheep at the time.
Estimated dates:
• Are not guaranteed shipment dates;
• Are not guaranteed delivery dates; and
• Are subject to change.
Pre-order timing may be affected by circumstances including:
• Production schedules;
• Supplier delays;
• Quality-control inspections;
• Transportation delays;
• Customs processing;
• Port congestion;
• Inventory discrepancies;
• Carrier delays;
• Fulfillment-center processing; and
• Other circumstances outside our reasonable control.
CHANGES TO ESTIMATED PRE-ORDER DATES
A change to an estimated pre-order date does not automatically cancel the order.
If an estimated date or window changes materially, Free the Sheep may provide an updated estimate by:
• Email;
• An order update;
• A notice on our website;
• Customer-support communication; or
• Another reasonable communication method.
Customers may:
• Continue waiting for the updated estimate; or
• Cancel the affected unfulfilled pre-order for a full refund to the original payment method before fulfillment.
Free the Sheep will provide any additional delay notice, consent process, cancellation option, or refund required by applicable law.
REFUND PROCESSING
Approved cancellation refunds will be issued to the original payment method.
We generally initiate approved refunds within five business days.
A bank, card provider, Shop Pay, PayPal, or another payment provider may require additional time to post the refund.
A cancellation is not considered fully resolved until:
• The applicable product or order has been cancelled; and
• The corresponding refund has been issued or confirmed.
FULFILLED OR SHIPPED ORDERS
Once a product has been fulfilled or shipped, it generally can no longer be cancelled.
Eligible domestic products may instead be returned or exchanged after delivery under our Return and Refund Policy.
International orders are not eligible for routine preference-based returns or exchanges. International product problems will be reviewed individually under our Return and Refund Policy.
Refusing delivery does not automatically qualify an order for a full refund.
Return shipping, carrier fees, customs charges, duties, or other costs associated with a refused shipment may be deducted where permitted by law.
OTHER PURCHASE OPTIONS
If Free the Sheep offers another type of purchase option, such as:
• A recurring subscription;
• A deposit arrangement;
• An installment arrangement; or
• A try-before-you-buy program;
any additional cancellation and billing terms will be displayed on the applicable product page, during checkout, or through a separate policy.
Where specific terms for another purchase option conflict with this general policy, the terms expressly presented for that purchase option will control, subject to applicable law.
RETURNS AFTER DELIVERY
This policy governs cancellation of unfulfilled purchase-option products.
Returns, exchanges, damaged products, Package Protection claims, and other post-delivery matters are governed by our Return and Refund Policy.
CONTACT US
To cancel or modify an eligible pre-order, contact:
info@freethesheepco.com
Please include your full name, order number, and the product or products involved.